{"id":1106,"date":"2025-10-08T22:37:39","date_gmt":"2025-10-09T03:37:39","guid":{"rendered":"https:\/\/callasi.pe\/?page_id=1106"},"modified":"2025-12-01T20:00:10","modified_gmt":"2025-12-02T01:00:10","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/callasi.pe\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1106\" class=\"elementor elementor-1106\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-a3037af e-flex e-con-boxed e-con e-parent\" data-id=\"a3037af\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9769d79 elementor-widget elementor-widget-heading\" data-id=\"9769d79\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-180fb8e elementor-widget elementor-widget-shortcode\" data-id=\"180fb8e\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"wrapper claim-wong center\"><div class=\"content\"><section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\" data-trp-original-action=\"\"><input type=\"hidden\" id=\"rt_libro_nonce\" name=\"rt_libro_nonce\" value=\"61229802ce\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/1106\" \/><div id=\"responsive-form\" class=\"clearfix\">\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\">\n                <h2 class=\"title\">Complaining Consumer Identification \n                    <b class=\"alert\" style=\"font-size: 10px\">* Required data<\/b>\n                <\/h2>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Name <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Name\" >\n            <\/div>\n            <div class=\"column-half\">First Lastname <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"First Lastname\" >\n            <\/div>\n            <div class=\"column-half\">Second Lastname <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Second Lastname\" >\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Type of documentation <b class=\"alert\">*<\/b>\n                <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                    <option value=\"\">Select of documentation<\/option>\n                    <option value=\"1\">DNI<\/option>\n                    <option value=\"2\">CE<\/option>\n                    <option value=\"3\">Passport<\/option>\n                    <option value=\"4\">RUC<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Documentation number <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"Documentation number\" class=\"required\">\n            <\/div>\n            <div class=\"column-half\">Celphone <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celphone\" class=\"required\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Department <b class=\"alert\">*<\/b>\n                <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                    <option value=\"\">Select of department<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option>   <\/select>\n            <\/div>\n            <div class=\"column-half\">Province <b class=\"alert\">*<\/b>\n                <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                    <option value=\"\">Select of province<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">District <b class=\"alert\">*<\/b>\n                <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                    <option value=\"\">Select of district<\/option>\n                <\/select>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Address <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Address\" class=\"required\">\n            <\/div>\n            <div class=\"column-half\">Reference\n                <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Reference\">\n            <\/div>\n            <div class=\"column-half\">Email <b class=\"alert\">*<\/b>\n                <input type=\"email\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Email\" class=\"required\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Are you a minor?<\/div>\n            <div class=\"column-half\">Yes\n                <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\" value=\"1\">\n            <\/div>\n            <div class=\"column-half\">No\n                <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display:none;\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                <h2 class=\"title\">Father \/ Mother \/ Tutor<\/h2>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display:none;\">\n            <div class=\"column-two\">Name\n                <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Name\">\n            <\/div>\n            <div class=\"column-two\">Email\n                <input type=\"email\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Email\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display:none;\">\n            <div class=\"column-two\">Type of documentation\n                <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\">\n                    <option value=\"\">Select of documentation<\/option>\n                    <option value=\"1\">DNI<\/option>\n                    <option value=\"2\">CE<\/option>\n                    <option value=\"3\">Passport<\/option>\n                    <option value=\"4\">RUC<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-two\">Number of document\n                <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"Number of document\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\">\n                <h2 class=\"title\">Detail of the Claim and Consumer Order \n                    <b class=\"alert\" style=\"font-size:9px\">* Required data <\/b>\n                <\/h2>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Claim Type <b class=\"alert\">*<\/b>\n                <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                    <option value=\"\">Claim Type<\/option>\n                    <option value=\"1\">Claim (1)<\/option>\n                    <option value=\"2\">Complain (2)<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Type of consumption <b class=\"alert\">*<\/b>\n                <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                    <option value=\"\">Type of consumption<\/option>\n                    <option value=\"1\">Product<\/option>\n                    <option value=\"2\">Service<\/option>\n                <\/select>\n            <\/div>\n            <div class=\"column-half\">Order No. <b class=\"alert\">*<\/b>\n                <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Claim \/ complaint date\n                <input type=\"text\" name=\"fch_reclamo\" value=\"04\/04\/2026\" size=\"40\" readonly>\n            <\/div>\n            <div class=\"column-half\">Provider\n                <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Provider\">\n            <\/div>\n            <div class=\"column-half\">Reclaimed amount (S\/.) \n                <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Reclaimed amount\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                Description of the product or service <b class=\"alert\">*<\/b>\n                <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-half\">Date of purchase\n                <input type=\"date\" name=\"fch_compra\" value=\"\">\n            <\/div>\n            <div class=\"column-half\">Date of Consumption\n                <input type=\"date\" name=\"fch_consumo\" value=\"\">\n            <\/div>\n            <div class=\"column-half\">Expiration date\n                <input type=\"date\" name=\"fch_vencimiento\" value=\"\">\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                Detail of the Claim \/ Complaint, as indicated by the client: <b class=\"alert\">*<\/b>\n                <textarea name=\"detalle_reclamo\" class=\"required\"><\/textarea>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                Client order: <b class=\"alert\">*<\/b>\n                <textarea name=\"pedido_cliente\" class=\"required\"><\/textarea>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\">\n                <b class=\"alert\">(1)<\/b> <strong style=\"color:#333333\">Claim:<\/strong>\n                <i style=\"color:#7d7d7d\"> Disagreement related to products and \/ or services.<\/i><br>\n                <b class=\"alert\">(2)<\/b> <strong style=\"color:#333333\">Complain:<\/strong>\n                <i style=\"color:#7d7d7d\">Disagreement not related to products and \/ or services; or, discomfort or dissatisfaction with the attention to the public.<\/i><br>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                I declare that I am the owner of the service and I accept the content of this form by stating under an Affidavit the veracity of the facts described.\n            <\/div>\n            <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> The formulation of the claim does not preclude resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with Indecopi.<br>\n                <b class=\"alert\">*<\/b> The provider must respond to the claim within a period of no more than fifteen (15) calendar days, being able to extend the period up to fifteen days.<br>\n                <b class=\"alert\">*<\/b> By signing this document, the client authorizes to be contacted after the claim has been dealt with in order to evaluate the quality and satisfaction with the claims service process.\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\">\n                <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                <a href=\"https:\/\/callasi.pe\/en\/politicas-de-privacidad\/\" target=\"_blank\">\n                    I have read and accept the Privacy and Security Policy and the Cookies Policy.\n                <\/a>\n            <\/div>\n        <\/div>\n\n        <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align:center;\">\n                <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Send\">\n            <\/div>\n        <\/div>\n\n    <\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Libro de 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